Wireless

To provide consumers with information to help them make informed choices when selecting wireless service, to help ensure that consumers understand their wireless service and rate plans, and to continue to provide wireless service that meets consumer’s needs, the CTIA and the wireless carriers that are signatories below have developed the following Consumer Code. The carriers that are signatories to this Code have voluntarily adopted the principles, disclosures, and practices here for wireless service provided to individual consumers.

THE WIRELESS CARRIERS THAT ARE SIGNATORIES TO THIS CODE WILL:

1: DISCLOSE RATES AND TERMS OF SERVICE TO CONSUMERS
Kaptel will make available to consumers in collateral or other disclosures at point of sale and web sites, the following information: (a) the calling area for the plan; (b) the monthly access fee or base charge; (c) the number of airtime minutes included in the plan; (d) any nights and weekend minutes included in the plan or other differing charges for different time periods and the time periods when nights and weekend minutes or other charges apply; (e) the charges for excess or additional minutes; (f) per-minute long distance charges or whether long distance is included in other rates; (g) per-minute roaming or off-network charges; (h) whether any additional taxes, fees or surcharges apply; (i) the amount or range of any such fees or surcharges that are collected and retained by the carrier; (j) whether a fixed-term contract is required and its duration; (k) any activation or initiation fee; and (l) any early termination fee that applies and the trial period during which no early termination fee will apply.

2. MAKE AVAILABLE MAPS SHOWING WHERE SERVICE IS GENERALLY AVAILABLE
Kaptel will make available at point of sale and on their web sites maps depicting approximate voice service coverage applicable to each of their rate plans currently offered to consumers. To enable consumers to make comparisons among carriers, these maps will be generated using generally accepted methodologies and standards to depict the Carrier’s outdoor coverage. If necessary to show the extent of service coverage available to customers from Carrier’s roaming partners, carriers will request and incorporate coverage maps from roaming partners that are generated using similar industry-accepted criteria, or if such information is not available, incorporate publicly available information regarding roaming partners’ coverage areas.

3. PROVIDE CONTRACT TERMS TO CUSTOMERS AND CONFIRM CHANGES IN SERVICE
When a customer initiates service with Kaptel or agrees to a change in service whereby the customer is bound to a contract extension, Kaptel will provide or confirm the material terms and conditions of service with the subscriber

4. ALLOW A TRIAL PERIOD FOR NEW SERVICE
Kaplan Telephone Company, Inc. dba (“Kaptel”) values our relationship with you and offers an exchange policy for the equipment you purchased directly from Kaptel or a 14 day service trial period without early termination fee.
Equipment Exchange – If the equipment you purchased does not meet your expectations simply return it to the store before close of business the following business day after the date you purchased the equipment to qualify for an exchange. All equipment returned must be in like new condition and all components including (device, battery, charger, manual, box and software) must be returned in order for you to receive all credit due, and any equipment not returned or returned in less than like new condition may result in additional charges. You will be responsible for the cost of the new equipment plus a $25.00 activation fee. Kaptel’s policy allows you to exchange equipment only one time per number per agreement. The equipment exchange policy does not alter your subscribed services. If you elect to take advantage of our equipment exchange policy the 14 day trial period is no longer a valid option and you will be charged an early termination fee if you disconnect services before your agreement end date.
Service Trial – Kaptel also offers a penalty free service trial period of 14 calendar days from the activation date when applying for new service. If the services you subscribed to do not meet your expectations you may return the equipment purchased for a refund before the close of business on the 14th calendar day after activation and avoid an early termination fee of $ 200.00. All equipment returned must be in like new condition and all components including (device, battery, charger, manual, box and software) must be returned by close of business in order for you to receive all credit due. Any equipment not returned or returned in less than like new condition may result in additional charges. This trial applies only to a new customer activating a new number on a Kaptel qualifying rate plan. This trial for service is not extended to add on numbers on existing accounts or customers and Kaptel Partner rate plans are limited to no more than 4 devices per account when activating a qualifying host rate plan. This service trial period is only available once per calendar year per customer. You will be responsible for all applicable fees including but not limited to activation, prorated access charges, taxes, surcharges and any other charges through the termination date.
You will receive multiple bills prior to all charges being billed and if you paid a security deposit it may take up to 120 days to process the return of your deposit. The charges for serviced used on the account before the service termination date will be applied against the security deposit.
These terms and conditions are subject to change without notice.

5. PROVIDE SPECIFIC DISCLOSURES IN ADVERTISING
In advertising of prices for wireless service or devices, Kaptel will disclose material charges and conditions related to the advertised prices, including if applicable and to the extent the advertising medium reasonably allows: (a) activation or initiation fees; (b) monthly access fees or base charges; (c) any required contract term; (d) early termination fees; (e) the terms and conditions related to receiving a product or service for “free;” (f) the times of any peak and off-peak calling periods; (g) whether different or additional charges apply for calls outside of the Kaptel’s network or outside of designated calling areas;(h) for any rate plan advertised as “nationwide,” (or using similar terms), Kaptel will have available substantiation for this claim; (i) whether prices or benefits apply only for a limited time or promotional period and, if so, any different fees or charges to be paid for the remainder of the contract term; (j) whether any additional taxes, fees or surcharges apply; and (k) the amount or range of any such fees or surcharges collected and retained by Kaptel.

6. SEPARATELY IDENTIFY CARRIER CHARGES FROM TAXES ON BILLING STATEMENTS
On customers’ bills, Kaptel will distinguish (a) monthly charges for service and features, and other charges collected and retained by the carrier, from (b) taxes, fees and other charges collected by the carrier and remitted to federal state or local governments. Kaptel will not label cost recovery fees or charges as taxes.

7. PROVIDE CUSTOMERS THE RIGHT TO TERMINATE SERVICE FOR CHANGES TO CONTRACT TERMS
Kaptel will not modify the material terms of subscribers’ contracts in a manner that is materially adverse to subscribers without providing a reasonable advance notice of a proposed modification and allowing subscribers a time period of not less than 14 days to cancel their contracts with no early termination fee.

8. PROVIDE READY ACCESS TO CUSTOMER SERVICE
Customers will be provided a toll-free telephone number to access Kaptel’s customer service during normal business hours. Customer service contact information will be provided to customers online and on billing statements. Kaptel will provide information about how customers can contact Kaptel in writing, by toll-free telephone number, via the Internet or otherwise with any inquiries or complaints, and this information will be included, at a minimum, on all billing statements, in written responses to customer inquiries and on Kaptel’s web site. Kaptel will also make such contact information available, upon request, to any customer calling the Kaptel’s customer service departments.

9. PROMPTLY RESPOND TO CONSUMER INQUIRIES AND COMPLAINTS RECEIVED FROM GOVERNMENT AGENCIES
Kaptel will respond in writing to state or federal administrative agencies within 30 days of receiving written consumer complaints from any such agency.

10. ABIDE BY POLICIES FOR PROTECTION OF CUSTOMER PRIVACY
Kaptel will abide by a policy regarding the privacy of customer information in accordance with applicable federal and state laws, and will make available to the public its privacy policy concerning information collected online.

Hearing aids do not always function well with wireless handsets. Hearing aids operate by using a microphone to pick up sound waves, converting the sound waves into electrical signals to be amplified. Distortion or amplification of unwanted sound (noise) often occurs.

The FCC’s hearing aid compatibility requirements address hearing aids that operate in either of two modes – acoustic coupling (“M” rating) or inductive coupling (“T” rating). Hearing aids operating in acoustic coupling mode receive through a microphone and then amplify all sounds surrounding the user, including both desired sounds, such as a telephone’s audio signal, and unwanted ambient noise. Hearing aids operating in inductive coupling mode turn off the microphone to avoid amplifying unwanted ambient noise, instead using a telecoil to receive only audio signal-based magnetic fields generated by inductive coupling-capable telephones. The FCC’s “M” and “T” ratings indicate whether a handset can be expected to function well with a hearing aid and are generally marked clearly on the handset packaging. The “M” or “T” rating does not guarantee that the handset will function without distortion or noise, so Kaplan Telephone Company recommends that you test the handset before purchasing.

Levels of Functionality
Kaplan Telephone Company offers HAC-compatible handsets and devices in all major price categories, including low-cost (“C” level) (<$100), moderate-cost (“B” level) ($100 – $250), and high-end/feature rich (“A” level) (>$250). Costs generally correlate with the number of features, but, if through experience, Kaplan Telephone Company finds that a certain handset contains features that work well with hearing aids, such as volume control, it will be labeled accordingly with a “A” level for functionality. Kaplan Telephone Company sales staff is trained to assist all existing and prospective customers looking for a HAC-compliant device/handset. HAC-compatible handsets and devices vary in their inherent “levels of functionality,” but typically at least one (1) HAC-compliant handset/device with features and services typical of its price category can be found that meets each customer’s price range.

Hearing Aid Compatible Phones 

The following are CDMA phones:

Apple iPhone 13 BCG-E3997A M3, T4   1/23-current High End/Feature Rich 4G 850/900/1800/1900 5G 850/900/1800/1900

Apple iPhone SE 2022 BCG-E4082A M3, T4 1/23-current High End/Feature Rich 4G 800/850/1900 5G 850/900/1800/1900

Apple iPhone 14 BCG-E8138A M3, T4 1/23-current High End/Feature Rich 4G 800/850/1900 5G 850/900/1800/1900

Apple iPhone 14 Pro BCG-E8140A M3, T4 1/23-current High End/Feature Rich 4G 800/850/1900 5G 850/900/1800/1900

Apple iPhone 14 + BCG-E8139A M3, T4 1/23-current High End/Feature Rich 4G 800/850/1900 5G 850/900/1800/1900

Apple iPhone 14 Pro Max BCG-E8141A M3, T4 1/23-current High End/Feature Rich 4G 800/850/1900 5G 850/900/1800/1900

Apple iPhone 15 BCG-E8427A M3, T4 10/23-current High End/Feature Rich 4G 800/850/1900 5G 850/900/1800/1900

Apple iPhone 15 Pro BCG-E8435A M3, T4 10/23-current High End/Feature Rich 4G 800/850/1900 5G 850/900/1800/1900

Apple iPhone 15 Pro Max BCG-E8439A M3, T4 10/23-current High End/Feature Rich 4G 800/850/1900 5G 850/900/1800/1900

Samsung SM-N960U Note 9 A3LSMN960U M4, T3 1/23-6/23 High End/Feature Rich 3G 800/850/1900 4G 850/900/1800/1900

Samsung SM-S901 S22 A3LSMS901U M3, T3 1/23-5/23 High End/Feature Rich 4G 850/900/1800/1900 5G 850/900/1800/1900

Samsung SM-S908 S22 U A3LSMS908U M3, T3 1/23-3/23 High End/Feature Rich 4G 850/900/1800/1900 5G 850/900/1800/1900

Samsung S911U1 S23 A3LSMS911U M3, T3 4/23-current High End/Feature Rich 4G 850/900/1800/1900 5G 850/900/1800/1900

Samsung S918U1 S23 Ultra A3LSMS918U M3, T3 4/23-current High End/Feature Rich 4G 850/900/1800/1900 5G 850/900/1800/1900

Samsung SM-A536U A3LSMA536U M3, T3 1/23-5/23 High End/Feature Rich 4G 850/900/1800/1900 5G 850/900/1800/1900

Samsung SM-A546U A3LSMA546U M3, T3 5/23-current High End/Feature Rich 4G 850/900/1800/1900 5G 850/900/1800/1900

Kyocera E4811 V65E4811 M4, T4 1/23-current Low End 3G 800/850/1900 4G 850/900/1800/1900

Note: The list of compatible handsets is subject to change and this Web site is updated on a regular basis. For the most current list of phones, please call the main office at 337-643-2255.

Try it before you buy

Hearing loss and hearing aids are highly individualized so customers who use hearing aids are encouraged to try hearing aid compatible phones at Kaplan Telephone Company owned and operated wireless stores to determine which phones will work best for them.

These handsets have been tested and rated for use with hearing aids for some of the wireless technologies that they use. However, there may be some newer wireless technologies used in these phones that have not been tested yet for use with hearing aids. It is important to try the different features of these phones thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise. Consult your service provider or the manufacturer of the handset for information on hearing aid compatibility. If you have questions about return or exchange policies, consult your service provider or phone retailer.

For More Information

Access Wireless

Access Wireless – Hearing Category FAQ

Find Accessible Devices and Apps

FCC Hearing Aid Compatibility (HAC) for Wireless Telephones

Last updated 12.13.2023